I can't log in to the account I bought

If you're having trouble logging in, work through these steps first:

  1. Check your order confirmation email (and spam or junk folder) for the exact login details we sent
  2. Make sure you're entering them exactly as provided, credentials are case sensitive
  3. Confirm you're logging into the correct game or platform for the account you purchased
  4. Do not attempt a password reset from the game's official site before contacting us, it can lock you out further

Still stuck? Email team@rerollmart.com with your order number and we'll help resolve it fast.