This guide shows you how to set up your Dragon Ball Legends account with the details we send you, and how to secure it. Dragon Ball Legends uses a Bandai Namco ID. There is no normal login screen. Instead, you transfer the account onto your device from inside the game.
Important: Android and iOS accounts are separate
If you move an account between Android and iOS, the game deletes every Chrono Crystal and LEGENDS Pass on it. Bandai Namco cannot restore them. Moving the account back does not bring them back either. Use the same kind of device as the product you bought.
Step 1: Receive your account information
You will receive an email that looks like this
abcdef@example.com----Aa112233
Format: Email----Password
Here is what each part means:
abcdef@example.com (Email): the Bandai Namco ID for the account.
Aa112233 (Password): the password for that Bandai Namco ID.
This email address is a login name only. It is not a working email account and it cannot receive any messages. You will replace it with your own address later, under "Securing your account".
Step 2: Open the transfer screen
Start the game. On the Create User Data screen, choose Transfer Data.
If you have played Dragon Ball Legends on this device before, tap the gear icon on the first screen, choose Delete User Data, then start the game again.
If you already play Dragon Ball Legends on this device, link your own account to a Bandai Namco ID first. The transfer overwrites whatever is on the device, and the game states that the replaced data cannot be recovered. Without a link, you cannot get your own account back.
Step 3: Choose Bandai Namco ID
The Data Transfer Settings screen lists several methods. Choose Transfer through a Bandai Namco ID account, at the bottom of the list.
Enter the Email and Password we sent you.
If the game says the account or the password is wrong, stop and email team@rerollmart.com. Do not try again. Several wrong attempts lock the account, and a locked account cannot be recovered.
Step 4: Read the warning, then confirm
The game shows you what the transfer will do. Read it before you tap Yes. It repeats that Chrono Crystals are lost when you move to a different operating system, and that the data already on the device will be overwritten.
Finish the transfer in one go. Do not switch to another app while it runs, and do not let your internet connection drop. If the transfer stops before it finishes, you have to wait 24 hours before you can try again.
Step 5: Check the account matches your order, then play
Check that the account has the Chrono Crystals and characters listed in your order. Do not change anything yet. If anything is wrong, email team@rerollmart.com first. Once you change the email or the password, we cannot confirm which account we sent you, and you can no longer get a replacement under our refund policy. If everything matches, enjoy the game.
Securing your account
The account is not fully yours until you replace the email address. Do these three steps in this order.
1. Change the email address. Go to bandainamcoid.com and log in with the Email and Password we sent you. Open Basic Information, then Set Email. Enter your own email address, enter the verification code, then save.
2. Change the password. In the same Basic Information section, set a new password.
3. Turn on two-factor authentication, but only after step 1 is finished. The original email address cannot receive messages. If you turn on two-factor authentication before you change the address, the codes go to an address nobody can open, and you lose access to the account.
If the game keeps asking to update your data, tap the gear icon on the first screen and choose Re-sync Data.
See all Dragon Ball Legends help articles, or read I can't log in to the account I bought if you cannot get in. Looking for another account? Browse our Dragon Ball Legends accounts.
If you need more help, email team@rerollmart.com with your order number.