Honkai: Star Rail uses the same HoYoverse Account system as Genshin Impact and Zenless Zone Zero.
- Check the account matches your order first. Log in and confirm your Trailblazer's progress and server match what you purchased before changing anything. If something's off, contact us at team@rerollmart.com right away, under our refund policy, modifying the account ends replacement eligibility, so verify first, then secure.
- Play actively for about 5 days before changing any account details. Changing details on a freshly delivered account can trigger HoYoverse security checks.
- Change the password. After the waiting period, HoYoverse Account Center (account.hoyoverse.com) > Account Security > Change Password, or the in-game User Center.
- Change the registered email. Account Security > Change Email, verify the current email's code, then confirm the new one.
- Turn on two-factor authentication. Account Security > Two-Factor Authentication.
- Check linked platforms. Confirm no unexpected Facebook, Google, or Apple ID sign-ins are attached.
After the waiting period, once you've completed these steps, the account is fully yours, with no dependence on the original signup details.
If anything doesn't match what you ordered, or you get stuck at any step, email team@rerollmart.com with your order number.