Honkai: Star Rail uses the same HoYoverse account system as Genshin Impact and Zenless Zone Zero.
- Check the account first. Log in and check that your Trailblazer's progress and server match your order. Do not change anything yet. If anything is wrong, email team@rerollmart.com first. Once you change the account, you can no longer get a replacement under our refund policy.
- Play for about 5 days before you change any account details. If you change details on a new account too early, HoYoverse security checks can stop you from logging in.
- Change the game password. After 5 days, go to the HoYoverse Account Center at account.hoyoverse.com. Open Account Security, then Change Password. You can also do this in the in-game User Center.
- Change the registered email. Open Account Security, then Change Email. Enter the code sent to the current email, then confirm your new email.
- Turn on two-factor authentication. Open Account Security, then Two-Factor Authentication.
- Check linked platforms. Make sure no unexpected Facebook, Google or Apple ID logins are attached.
After you finish these steps, the account is fully yours. It no longer depends on the original login details.
See all Honkai: Star Rail help articles, or read I can't log in to the account I bought if you cannot get in. Looking for another account? Browse our Honkai: Star Rail accounts.
If anything does not match your order, or you cannot complete a step, email team@rerollmart.com with your order number.