Most orders arrive within 1 to 5 minutes, and always within 24 hours. If it's been less than 24 hours, your account is likely still on its way. In the meantime, check your spam or junk folder in case the delivery email was filtered there.
If it has been over 24 hours since your order, contact us at team@rerollmart.com with your order number. We will resolve it as quickly as possible. You are eligible for a replacement or a refund if your account was not delivered within 24 hours, under our refund policy.