Digital accounts are usually final sale. We still want you to have an account that works.
When you can get a refund or a replacement
- We do not deliver the account within 24 hours
- You cannot log in to the account when it arrives
Email us before you change anything on the account. We will fix the problem as quickly as possible.
When you cannot get a refund
- You changed your mind, or you bought the account by mistake
- You changed the account's email or password
- You linked the account to a personal email
- You used any of the in-game resources
Before you secure the account, log in and check that everything matches your order. If you see a problem, email us first. Do not change anything.
Our full terms are in the refund policy.