Due to the nature of digital accounts, all sales are generally final. That said, we want you to have a working account and a smooth experience.
When you're eligible for a refund or replacement
- The account is not delivered within 24 hours
- You are unable to access the account upon delivery
Contact us before making any changes to the account, and we will resolve it as quickly as possible.
When refunds are not available
- Change of mind or accidental purchase
- The account has been modified (email or password changed)
- The account has been bound to a personal email
- Any in-game resources have been used
Before securing the account, log in and review the details to make sure everything matches what you ordered. If you notice any issue, contact us immediately rather than making changes first.
Full terms are in our refund policy.