Every account sold on rerollmart is covered by the rules on this page. They apply to reroll accounts, character accounts and custom accounts for every game.
rerollmart 5-Day Warranty
If you cannot log in to your account within 5 days of your order, we send you a replacement account. If we cannot replace it, we refund you. Count the 5 days from the time you placed your order.
To use the warranty, contact us with your order number, or open a ticket on our Discord. Add a screenshot of the message you see when you try to log in. We check the account and reply with a replacement.
Not as described
If the account does not match what the product page promised, for example a missing character or fewer Primogems than the tier states, contact us with your order number. We replace the account or refund the order.
Resource counts include rewards that are still waiting in the in-game mail and achievements. Claim those before you compare the numbers.
Login help
If you have trouble logging in to the email or the game, read the login guide for your game first, because most problems are solved there. If you still cannot log in, contact us with your order number.
What is not covered
- Accounts where the email, password or other login details were changed after delivery
- Loss of access after you shared the login details with someone else
- Change of mind after the login details were sent
- Login problems that start more than 5 days after your order
Refunds are sent to the payment method used for the order. See the refund policy for timing.